Customer Support
Bottled Water Request
Due to the popularity of the City's water, and as part of ongoing efforts to provide public education and outreach to customers, the City of Hamilton has established a Bottled Water Program.
For those wishing to purchase a case of the City’s bottled water, please call 513.785.7428 or email bottledwater@hamilton-oh.gov to place an order.
Non-profit organizations within the City's water service area may request bottled water for community events. Please download the City of Hamilton Bottled Water Request Form.
Report a Tree Problem
Power Outage or Other Hazardous Situation
If you have lost power due to a downed power line or other hazardous situation, or are experiencing flickering lights, voltage problems, smoking or sparking from the power lines, contact the City’s Emergency Utility Service immediately at 513.785.7550 – available 24 hours a day, 7 days a week.
Your safety is important to us. Stay away from all power lines. Assume they are live and dangerous.
Request a Tree Inspection or Other Service
Let us know if you believe a tree is growing too close to one of our power lines. We can assess the situation to determine if the tree needs attention before the next scheduled trimming.
Please log in to the City’s online My Hamilton (311) Portal and select one of the following options:
Electric – Request a tree inspection
Public Works – Request tree or bush be trimmed
Public Works – Tree limbs overhanging street or sidewalk need pruning
Urban Forestry
For more information on the City of Hamilton’s Urban Forestry program, click here.
Report a Power Outage
If you experience a power outage or notice a problem with the City’s power lines, contact the City’s Emergency Utility Service at 513.785.7550 – available 24 hours a day, 7 days a week.
For information on downed power line safety, click here.
Power outages can happen at any time. Despite regular system maintenance and improvements, the City’s electric system can be impacted by Mother Nature and human activity. And yet, evident by its Reliable Public Power Provider (RP3®) Diamond Designation, the Electric Department prides itself on maintaining safe and reliable service and responding quickly when service interruptions do occur.
Across the entire United States, the top three leading causes of power outages are:
70% weather-related events, like heavy wind, lightening strikes, and ice storms
11% animals, such as squirrels and birds, contacting power lines
4% automobile and other vehicle accidents
Report a Gas Leak
If you smell gas, suspect a gas leak, or notice excessive gas pressure contact the City’s Emergency Utility Service at 513.785.7550 – available 24 hours a day, 7 days a week – or call 911 to alert emergency first responders.
Be aware that the source of a gas odor could be inside your home/business or external - gas leaks in service lines or street mains can migrate into your home or business. In addition to the smell of gas, other signs to watch for include:
Blowing dirt, bubbling water, ice formation, or an unusual area of distressed or dead vegetation on the ground above where a pipeline is located
Hissing sound near a pipeline, or in or around a building
Also, if your pilot light or burner is substantially higher than normal, this may be an indicator of excessive gas pressure.
For more detailed information on natural gas safety, click here.
Security & Private Area Lighting Request
Outdoor lighting is an easy way to help increase the safety and security of your home or business at a low monthly cost. The City of Hamilton installs and maintains Security and Private Area Lighting for its residential, commercial, and industrial customers. There is no installation charge if the light is placed on an existing pole where electric service is readily available. If a new pole and span of wire is required, a fee of $4.54 per month will be charged. Customers may choose from the light types and wattages listed below to best suit their needs.
Monthly rates are subject to adjustment. For further information on Security and Private Area Lighting, contact Electric Utilities Engineering Manager Jim Marshall at 513.785.7221 or jim.marshall@hamilton-oh.gov or visit our Codified Ordinances.