People-Centered
Our Greatest Strength
We embrace the truth that "We Is Greater Than Me" by fostering a People-Centered culture of respect and inclusion where all voices are valued and empathy forges unbreakable bonds.
Workplace Satisfaction
Improve Workplace Satisfaction by 10%
Customer Satisfaction
Improve resident satisfaction with Hamilton as a family-friendly community with fun things to do by 10%.
Community Satisfaction
Improve Net Promoter Score (NPS) of City services to exceed 50.
Workforce
Grow Hamilton’s labor force participation to exceed 30,000.
Neighborhood-Focused
Our Purpose in Place
We are driven by a deep Passion for Hamilton and a commitment to being Neighborhood-Focused, believing that our work is a direct expression of our dedication to the community's future.
Community Safety
Improve the perception of safety by 10%.
Streets
Improve the condition and perception of streets by fulfilling the promises of the ‘20 levy and maximizing in-house value.
Residential Investment
Increase the number of housing units by 300 and investment into existing housing stock by 15%.
Blight Reduction
Abate 30% of the most blighted properties as identified each year.
Development-Driven
Our Commitment to Growth
Our responsibility is to deliver exceptional results for our community. We hold ourselves accountable to Own the Outcome, not just the work, by acting with a sense of urgency and a relentless drive for innovation.
Utilities
Safe, reliable, and competitive utilities that bring value to the community.
Commercial Investment
$200 million growth in commercial and industrial investment.
Wage Growth
Increase wages paid by $75 million.
Small Businesses
Keep retail vacancy below 15%.