MyHamilton (311) Frequently Asked Questions
MyHamilton (311) is the City of Hamilton’s service request system. It allows residents, visitors, and businesses to submit issues to the City. When an issue is submitted, it will go directly to the department that is responsible for resolving your issue.
Who responds to my request?
Your request is sent directly to the department that is responsible for resolving your request. Therefore, whomever responds is determined by the category you select and any follow up questions within that category.
How long will my request take?
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Why weren’t there any comments on my request?
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I would like to discuss my request further. Who can I talk to?
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